At Clicknshopy, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with returns, exchanges, and refunds under the following conditions.
1. Returns
- You may return eligible items within 7–14 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with all tags intact.
- Certain products such as perishable goods, intimate wear, cosmetics, or clearance items are non-returnable.
2. Exchanges
- We allow exchanges for products of the same or higher value (with the price difference payable).
- Exchanges are subject to stock availability.
3. Refunds
- Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Shipping charges (if any) are non-refundable.
4. Damaged or Defective Items
- If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery.
- Provide order details and photographs for quick resolution.
- We will arrange a replacement or issue a full refund at no extra cost.
5. Return Shipping
- Customers are responsible for the cost of return shipping unless the item was damaged, defective, or incorrect.
- We recommend using a trackable courier service for safe delivery of returned items.
6. Cancellations
- Orders can be cancelled within 24 hours of purchase for a full refund, provided they have not been shipped.
7. Contact Us
If you have any questions about returns or refunds, please reach us at:
📧 support@clicknshopy.xyz